Privacy Policy

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect, or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people who visit our blog, website, or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, use Live Chat, or enter information on our site.

Jurisdiction of Data Collected via Stripe:When using Stripe to process payments, the data collected is subject to the privacy policies and legal jurisdictions of Stripe, Inc. Stripe may process and store this data according to its own terms and conditions, which may differ from those of Simlimites. For more information, please review Stripe's terms and conditions. términos y condiciones de Stripe.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, browse the website, or use certain other site features in the following ways:

  • To send periodic emails regarding reservations or other products and services.
  • To follow up with them after correspondence (live chat, email, or phone inquiries).

How do we protect your information?

Our website is scanned regularly for security holes and known vulnerabilities to make your visit to our site as safe as possible.

We regularly scan for malware.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

How can I request deletion of my account and personal data?

To delete your account and the associated data, follow these steps:

  1. Sign in to the app.
  2. Go to the Account section.
  3. Select the Delete Account option.
  4. Confirm your request.

Once this process is complete, your account and the associated personal information will be removed from our systems, except for data we must keep for legal, regulatory or fraud-prevention obligations. If you have trouble deleting your account from the app, you can request deletion of your data by emailing support@simlimites.com and stating the email address linked to your account.